Frequently Asked Questions

Welcome to our FAQ page…

Our aim is to make your experience with us as easy and stress-free as possible.

On this page, you’ll find all of the most commonly asked questions we receive…

…however, if you have a question that you can’t find the answer to, don’t hesitate to get in touch with us.

 

4 Year Guarantee!

On all permanent signage projects.

Questions about signage…

Can I see what my sign will look like before it is produced?

Of course.

We always send you a visual proof of how your sign will look for your approval before your signage is manufactured.

You can request a change in design of your sign twice after we send you an initial visual proof, but you can request as many alterations as you like.

Often, you’ll need to pay a deposit before we begin designing your signage, so that the design is yours to keep afterwards.

Rest assured we never start producing your signage until you have confirmed that you are happy with the final design.

Once you have made this confirmation, we can’t make any further changes as production begins immediately.

 

Can you fit my signs for me?

Absolutely.

Fitting signs is a skill within itself and often there’s only one chance to get the signs safely in place and straight.

Therefore, we don’t recommend that you fit large scale signs yourself.

You’ll be made aware whether your quotation includes fitting and access equipment.

Meeting certifications that you may require is no issue, for example, IPAF, CHAS or Safe Contractor guidelines.

 

Can you visit me to see what signage I need?

No problem at all.

Let us know when and where you’d like your signage fitting and we’ll then assess if a visit is required.

Often, it’s possible to provide a quotation without having to visit you in person, saving your time.

Then, should you go ahead with an order, we’ll complete a pre-project site survey to take exact measurements before manufacturing.

 

Am I allowed to put my sign where I want it?

This question often means you’re nervous that you may not be allowed to by a landlord or local authority.

It’s always wise to ask permission first before instructing us to fit your signage.

If you don’t seek permission first then we’ll often state that you must be prepared that you may be asked to take down your signage at a later point, for which there will be an additional cost.

It’s also important for us to consider if it is safe to fit your sign in a certain location, we’ll make you aware of this before agreeing a fitting location.

Our goal is to make your signage as visible as possible so we may suggest changing the location of your signage to attract more impressions and be more visible.

 

How quickly will my signs be made?

Some signs can be made for the next working day, whilst larger signs that require more fabrication can take up to 15 working days to be manufactured.

You’ll receive a guide of how long your signs will take to produce before ordering, along with a timeframe for fitting or delivery.

 

Can you guarantee my signs will last?

Yes we can.

All permanent signage carries our personal 4 year guarantee against fading and structural issues.

The non-permanent signage we offer is designed only to last a short period of time at a lower cost, therefore these cannot be guaranteed.

Your quotation will state whether your signs carry your 4 year guarantee, your final invoice should be kept as proof of purchase should you need to make a claim.

More details about our guarantee can be found here.

 

Do you fully install illuminated signage?

Your illuminated signs will be placed in situ and securely fitted up to the point of needing the electrical supply connected.

To do this, we recommend using your own electrician that is familiar with your existing electrical supply.

Once your signage is fitted, we will safely leave the electrical output ready to be connected.

If you don’t have your own electrician, we can include one for you to take all of the hassle out of installing your signage.

 

Questions about artwork…

What does your free artwork design service include?

It includes the creation of a design for your vehicle graphics or signs.

You can make unlimited changes to your design, as long as they are communicated within two revisions.

Logo creation or editing is not included in this service, but is available as a chargeable extra.

 

The files for my artwork are too big to email, how can I send them to you?

If you’re sending the correct format of artwork, the size of the file will often exceed what can be attached to an email.

Head over to wetransfer.com and send the file(s) that way, it’s safe, secure and quick.

 

What file type do you need my logo to be in?

A “vectorised” copy of your logo will need to be obtained from your logo designer.

This file will end in either .pdf, .ai or .eps.

Files ending in .jpg, .png or .bmp will not be good enough quality to create quality vehicle graphics or signs.

 

What is the minimum DPI you require when sending artwork?

We recommend a minimum of 300 DPI for any artwork you have created.

 

Can you match exact fonts and colours?

Absolutely.

Just tell us the name of your font (or sometimes we can find it for you from an image).

Or give us your pantone, CMYK or RGB colour number and we can print that colour exactly.

 

If you have a question that you can’t find the answer to here, please get in touch with us.

Reviews

Total star ratings from all our customer reviews

Sam Benton, The Severn Sign Company

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- Get your business the recognition it deserves

- Have signage that showcases your organisation

- Don’t settle for anything less than high quality, premium signage built to last

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Call us

01952 370036

Email us

sales@thesevernsigncompany.co.uk

Working Hours

Monday-Thursday

9:00-4:30

Friday

9:00-3:00

Registered Address

e-Innovation Centre, University of Wolverhampton, Telford Campus, Priorslee, Telford, TF2 9FT (Address is not open for visiting)