This guide focusses on the steps we go through with our customers to ensure that they receive visible quality with every order
Below, we breakdown each step of the process we take from the information we need to get started through to receiving your vehicle signwriting, signage, printing or personalised clothing.
Step 1: Understanding your needs
Regardless of how you choose to make contact with us, whether it is via email, telephone, social media or at our premises in Telford, Shropshire, our first step is to fully understand your requirements. A brief period of consultation is required for any project to ensure it will be successful and that you will be completely satisfied. We enquire as to the timescale in which your project needs to be completed, however we offer a quick turnaround service as standard as part of our visible quality guarantee.
As our product range is so diverse and bespoke, this is the most important step to take and for large signage projects we always suggest a site survey is undertaken by our sign makers. This allows us to take accurate measurements, ascertain health and safety requirements and ensure that we are manufacturing your signs just how you need them. For smaller signage projects, or for where fitting isn’t required, we will ask how long you would like your signs to last and whether they are for interior or exterior use, this allows us to suggest the best type of material for your project. Where your signage is being positioned must also be considered in order to choose appropriate dimensions and make your signs visible.
The make and model of your vehicle is always the starting point with any vehicle graphics project. This allows us to understand what shape and size of design is possible on the vehicle that we are working with. Next, we ascertain the number of vehicles that you have, this is because single vehicle projects are completed at our premises in Telford whereas our fleet livery service is carried out at any location nationwide.
Printing and Personalised Clothing
For printing projects, we enquire as to the type of material required (labels and stickers, frosting, posters etc.) and also the quantity required. The type and sizes of garment are needed in addition to the quantity required for our personalised clothing projects.
Step 2: Your Design
Design is a key part of our visible quality service, if you have an exact design already or not even a logo yet, it is no issue. Our free design service means that we produce a proof (an image of how your sign or vehicle signwriting will look) based on any existing design work that you can supply (completed design, logo, text or just a colour scheme) and then send it to you so that it can be altered until you are completely satisfied with it. This stage of the process is often conducted via email so that it is easy to keep an audit trail of the alterations made. For personalised clothing projects, we will also look at the brand that you would like from our catalogue of garments, this is usually emailed to you to peruse at your convenience. We never move onto the next step of the process without ensuring that you are happy with your design.
Step 3: Quotation
Whilst it is often possible to give an estimate quotation at an earlier stage of the process, it is not possible to give an accurate idea of cost until we understand your needs and we have your completed design. This step involves us sending you a breakdown of project cost, at this point agreement is made to proceed with the project.
Step 4: Appointment and Manufacture
Simultaneously we begin to manufacture your signs, vehicle graphics, printing or personalised clothing and also liaise with you to set a convenient time for the project to be completed. This will either involve fitting signs or vehicle graphics at your location, booking your vehicle in to be driven to our premises in Telford, Shropshire or giving an estimate of delivery time of your signs, printing or personalised clothing. If you are collecting your signs, printing or personalised clothing then we will contact you once they have been manufactured.
Step 5: Project Completion
Once your project has been completed, we always ensure that you are completely satisfied with the outcome. In line with our visible quality guarantee, all of our vehicle graphics and permanent signage projects are covered for 4 years.